Modern Outdoor Furniture

Call Us: (407) 960-5950

WARRANTIES


​The following warranties applies only to all Resin Wicker products purchased on and beyond September 15, 2016 (All Resin Wicker products purchased before September 15, 2016 has a 1-year limited manufacturer's warranty; All Clearance items are sold without any warranties). These warranties are extended to the original purchaser and are non-transferable to a subsequent owner. These warranties cover only normal usage and does not apply to non-residential & commercial use. Warranty coverage begins on the date of purchase


WOVEN RESIN WICKER 3-Year Limited Warranty

All resin Wicker products sold by Orlando Outdoor Furniture on and beyond September 15,2016 is warranted to be free from defects in materials and workmanship for a period of THREE (3) years from the date of original purchase. 

If a resin-wicker product fails structurally due to a defect in material or workmanship within the warranty period, Orlando Outdoor Furniture will repair or replace any part of or the entire product without charge. If the product is discontinued or not available, Orlando Outdoor Furniture reserves the right to substitute materials of equal quality or replace the defective product with another of similar quality and design. 

This warranty covers only normal usage and does not apply to commercial use. Warranty does not include or cover damages caused by misuse, abuse, acts of nature, exposure to extreme climate conditions, exposure to suntan oil or other chemicals, inadequate maintenance, improper cleaning products, normal wear and tear, scratches, chips, premature resin wicker aging, fading, discoloration or weathering due to glass tops, glass breakage and other circumstances beyong defects in material and workmanship. This warranty is void if the customer fails to provide reasonable and proper care of their outdoor furniture.


Note: All items are hand crafted which will result in slight variations in color and weaving of wicker.


ALUMINUM FRAMES 3-Year Limited Warranty
Aluminum frames are covered against manufacturer's defects (broken frame or welds) for a period of THREE (3) years from date of original purchase.  If aluminum frame fails structurally (due to manufacturere's defect) under normal use or conditions, and falls within the warranty period, OOF reserves the right to substitute materials of equal quality. The warranty covers only normal usage. This warranty does not cover damage caused by misuse, abuse, acts of nature, exposure to extreme climate conditions, exposure to suntan oil or other chemicals, inadequate maintenance, cleaning or care, normal fading or weathering, scratching or chipping of the finish. This warranty is void if the customer fails to provide reasonable and proper care of outdoor furniture.

QUICK-DRY FOAM INSERTS 1-Year Limited Warranty

All quick-dry foam cushion inserts are guaranteed to be free from material and manufacturing defects for one (1) year from the date of purchase. Quick-dry foam will be replaced in the shape and size of the original foam at no cost to the customer.


SUNBRELLA FABRICS: All Sunbrella fabrics are covered by a 5-yeard manufacturer's warranty

OOF offers NO warranties on polyester fabrics, polyester fabric accessories, glass  & glass tops.


Warranty Claims:Any claim should be initiated within the warranty period. To submit a warranty claim, proof of purchasem, photos of the damaged items and a description of the defect must be e-mailed to toby@OrlandoOutdoorFurniture.com


Clearance Items & Final Sale Merchandise
All merchandise marked "clearance" or "final sale" is sold As-Is without any warranties.
All sales are final and merchandise may not be returned or exchanged for credit or refunds.​

RETURNS & REFUNDS
All items can be refused at time of delivery for a full refund (excluding delivery fees). Items must be returned in their original unused condition within (3) days of delivery for a refund or exchange ( A restocking fee of 20% will be assessed for returns). After a period of (3)days from delivery, sales are considered final and no refunds or exchanges will be granted. A refund will be issued (excluding delivery fee and a restocking fee of 20%) in the same form of payment originally used for purchase within (7) days of our receiving the returned item. Please understand that it takes time for us to go through returns and to inspect them.
In the event an item is returned in a condition where it cannot be resold, Orlando Outdoor Furniture reserves the right to refuse such item. No refund or credit will be issued for this item.


CUSTOM ORDERS
Custom orders can be cancelled within Three (3) days from the date the order was placed to have the full amount refunded. After 3 days, deposits are non-refundable.
Orlando Outdoor Furniture will do everything possible to assure a smooth delivery of all custom items. However, please consider that there are circumstances beyond and out of our control that may arise and result in a delay in the production or delivery of custom item(s). We do our best to give accurate lead times for each furniture but estimated lead times are not a guaranty of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of the delivery date at that time. We know you'll enjoy the product that is made especially for you!​

TERMS & CONDITIONS

407-960-5950